Cancellation & Refund Policy

 

We understand that sometimes plans change, and we want to make sure you're satisfied with your experience at Chal Jooti.

Here's our policy:

 

Cancellation:

Once your order is successfully placed and processed by the payment gateway, it cannot be cancelled for a refund. We apologize for any inconvenience.

 

 

Refund Requests

Refunds will only be considered in extremely specific cases such as:

 

    - You don't receive your order within 3 weeks of the order placing date. (This is only applicable if the delay in shipping wasn't informed to the customer in advance)

    - Your shipping location isn't serviced by our partner courier companies.

-  The customer inadvertently placed duplicate orders by mistake  The same should be communicated to the team within 3 hours of order placement.

 

 

 

Damaged Products:

We take great care in packaging your order, but if you receive damaged products, we'll gladly exchange them following our exchange policy. No refund requests will be entertained for damaged items.

 

 

Non-Refundable Cases: 

Unfortunately, we can't offer refunds in the following situations:

 

    - Incorrect or insufficient address provided by the customer.

 

    - Recipient not available at the mentioned address/premises.

 

    - Refusal to accept products.

 

    - Delivery made to a person/place other than the customer specifically mentioned by the customer.

 

    - Force majeure event.

 

    - Tampering with the product by the customer.

 

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Please email all refund-related inquiries to heychaljooti@gmail.com. If more than 15 business days have passed since we approved your return, please contact us at the same email address.

In any case, please be advised that the Chal Jooti management will have sole authority to approve or reject a refund request.